Permanent role - 148 hours over 4 weeks

This is an exciting opportunity to join our team as a Deputy Visitor Services Manager focussing on managing our Front of House team based at the vibrant and historic Brighton Dome throughout the year and across the city and beyond during the Brighton Festival in May.

On a day-to-day basis you will lead the Front of House staff team made up of Stewards, Security, Volunteers and First Aiders, who provide the all-important first impression at events. The Front of House team plays a vital role in making all our visitors feel welcome and able to access the activities we stage. You will have a unique opportunity to shape this team with your ability to recruit, train and develop staff in providing excellent and inclusive customer service. Your work will shape the experience of audiences and visitors from all over the world and from all parts of our diverse community.

As well as working behind the scenes to manage the team and communicate with our audiences by phone and in writing, you will also work Front of House playing a role in the Duty Management rota occasionally working evenings and weekends.

You will have demonstrable experience in the management of front-line staff ideally but not necessarily in an arts and entertainment setting, of providing excellent customer service and ensuring health and safety in a public setting. We would really like to meet people with a passion for Equality, Diversity and Inclusion and experience of putting those values into practice, as we strive to build a staff group reflective of our local community. You will also be expected to demonstrate proficiency in Microsoft Office 365 applications and be confident to learn other software used to plan events and rota staff.

If you are interested in applying for this opportunity, please email sarah.trainor@brightondome.org copying in HR@brightondome.org with an expression of interest (explaining how you meet the Job Description) by no later than 9am on Friday 8^th August 2025.

If you have any questions regarding the role please contact sarah.trainor@brightondome.org

Interviews will be held as soon as possible to be arranged with successful applicants

Brighton Dome and Festival Ltd is a registered charity and pursues a policy of equal opportunities. Brighton Dome & Brighton Festival values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from all backgrounds and all parts of the community, particularly disabled people and ethnically diverse people who are currently under-represented. All applications are judged on merit.

Details
£32,213.00 per year
Location: Brighton, BN1 1UE, GB